A little help
Let’s sort it out.
Have a question, spotted a bug, or want to share an idea? We’d like to hear from you.
Tell us what happened and, if you’re testing the app, include your app version and iOS version. Please leave out bank passwords, full card numbers, and unnecessary financial details.
Support is handled by the maker of Ipon. Replies aren’t instant, but we’ll get back to you as soon as we can.
A few common questions
Ipon is preparing for its public iPhone launch. Here’s how the app is designed to work.
When can I download Ipon?
The iPhone app is in development, and there isn’t a public launch date yet. Join the waitlist and we’ll email you when it’s ready.
How do I back up my data?
Open Settings in the app and use the backup export option. Save the exported file somewhere you trust. You can export at any time.
How do I delete my account?
Go to Settings → Danger zone → Delete account. This permanently removes your account and its transactions, cards, templates, and settings. Export a backup first if you want to keep a copy. If you can’t access the app, email support@iponapp.com for help.
Why doesn’t Ipon connect to my bank?
Manual entry is deliberate. You stay in control of what goes into your budget, and Ipon never needs your bank credentials or access to your accounts. Automatic credit card bills are generated from the dates you enter; Ipon does not make payments for you.
What’s included in Pro?
Pro adds credit cards and automatic bills, Insights, budgets, custom categories, unlimited templates, live exchange rates, and cloud AI for messier text and bill photos. Free includes everyday logging, categories, tags, calendar, recurring bills, export, sync, and offline Quick Fill and statement-text parsing. Pricing will be confirmed before launch.
Will I pay extra to use AI?
No extra per-scan charge. Pro will include cloud AI within a usage allowance, with the final allowance announced before launch. Once you reach it, cloud AI pauses until the allowance resets. Manual entry and the free offline parser remain available.
Can I use Ipon offline?
Yes. Everyday budget tracking works offline, and data syncs when you’re connected again. Cloud AI and fetching live exchange rates need an internet connection.
How do I leave the waitlist?
Email support@iponapp.com from the address you signed up with and ask to be removed. We’ll remove your waitlist entry.
Your privacy matters.
Read the privacy policy for details about your records, optional AI processing, and deletion.