A little help
Let’s sort it out.
Have a question, spotted a bug, or want to share an idea? We’d like to hear from you.
Tell us what happened and, if you’re testing the app, include your app version and iOS version. Please leave out bank passwords, full card numbers, and unnecessary financial details.
Support is handled by the maker of Ipon. Replies aren’t instant, but we’ll get back to you as soon as we can.
A few common questions
Ipon is preparing for its public iPhone launch. Here’s how the app is designed to work.
When can I download Ipon?
The iPhone app is in development, and there isn’t a public launch date yet. Join the waitlist and we’ll email you when it’s ready.
How do I back up my data?
Open Settings in the app and use the backup export option. Save the exported file somewhere you trust. You can export at any time.
How do I delete my account?
Go to Settings → Danger zone → Delete account. This permanently removes your account and its transactions, cards, templates, and settings. Export a backup first if you want to keep a copy. If you can’t access the app, email support@iponapp.com for help.
Why doesn’t Ipon connect to my bank?
Manual entry is deliberate. You stay in control of what goes into your budget, and Ipon never needs your bank credentials or access to your accounts. Automatic credit card bills are generated from the dates you enter; Ipon does not make payments for you.
What’s included in Pro?
Pro adds credit cards and automatic bills, Insights, budgets, custom categories, unlimited templates, live exchange rates, and optional AI: Ask Ipon, Photo scan, Paste text, and smarter Fill. Pro+ gives you a larger AI allowance. Free includes everyday logging, categories, tags, calendar, recurring bills, export, sync, and basic Fill and the paste-text reader, which work on your device. Prices will be shown in the App Store at launch.
Will I pay extra to use AI?
No. There’s no extra per-use charge. Pro includes 40 AI uses a month, up to 5 a day. Pro+ includes 100 a month, up to 12 a day. Each Ask Ipon question, photo scan, paste read, or smarter Fill counts as one use. Monthly uses reset on the 1st and daily uses at midnight, Philippine time. AI can also pause until the next month if your account reaches a fixed monthly AI cost limit. When AI is paused, manual entry, basic Fill, and the paste-text reader keep working, free.
Which features use AI, and where does my data go?
Basic Fill and the free paste-text reader stay on your device and send nothing to Google. With Pro, AI reading of pasted text and photos, Ask Ipon, and smarter Fill use Google Gemini through Ipon’s server. The first time you use one, Ipon shows what will be sent and asks for your permission; nothing is sent until you tap Allow. You can turn it off in Settings → Privacy & data → Ask Ipon permission. See the Privacy Policy for details.
Can I use Ipon offline?
Yes. Everyday budget tracking works offline, and data syncs when you’re connected again. Cloud AI and fetching live exchange rates need an internet connection.
How do I leave the waitlist?
Email support@iponapp.com from the address you signed up with and ask to be removed. We’ll remove your waitlist entry.
Where are the Terms of Service?
Read Ipon’s Terms of Service, including the Apple Standard EULA and subscription terms. The Privacy Policy separately explains information handling and your choices.
How will I cancel a subscription or request a refund?
When App Store subscriptions are available, manage them in iPhone Settings → your name → Subscriptions → Ipon. Deleting the app or your Ipon account does not cancel billing. See Apple’s cancellation instructions. Refund requests go through Apple’s Report a Problem service and remain subject to applicable consumer rights.
Your privacy matters.
Read the privacy policy for details about your records, optional AI processing, and deletion.